Habitcount support
Habitcount is a simple counter for habits: tap once to count, see your day, week and month.
Contact us
- Email: ilia.kamyshev@iesllc.ge. We usually reply within two working days.
- In the app: You → Contact support sends us your message, and you can choose to include your device model and app version so we can help faster.
Common questions
My counters are gone after reinstalling. Counters live on your phone. If you had turned on
Back up & sync, sign in again with the same account and they come back. Otherwise they were only on the old installation. Use You → Export my data to keep your own copy.
How do I cancel my subscription? Subscriptions are handled by Apple. On your iPhone, open
Settings → your name → Subscriptions → Habitcount and choose Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
I paid but don't have Pro. Open You → Restore purchases. If that doesn't help, email us with the date of purchase; never send us card details.
Why can't I sign in? Accounts and counter sync are disabled when the app's phone or App Store region identifies the EU, the EEA, the UK or Switzerland. Region settings can be wrong. Purchases are handled by Apple and RevenueCat, and a support message is sent if you choose to contact us. Everything else works.
Delete your account
- In the app: You → Delete account, then type DELETE. Your account and everything synced to it is permanently deleted within 72 hours.
- Without the app: email ilia.kamyshev@iesllc.ge from the address on your account with the subject "Delete my account". We confirm by email and delete it within 30 days.
Deleting your account does not cancel an App Store subscription: cancel it in Settings as described above.
Policies
Intelligent Energy Solutions LLC, 58 St. Andrew the First-Called Highway, Apartment 605, Block III, Batumi, Georgia. Company identification number 445839816.